Terms and Conditions
ORDERING THROUGH THE WEBSITE
Store hours are Monday-Friday, 10:30am to 8:45pm, Saturday & Sunday 11am to 7:30pm.
1. All orders made within store hours will be processed immediately. Because of uncertain circumstances, expect delivery time to be 45-90 mins after ordering.
2. CUT OFF TIME FOR ORDERS is 8:30pm Monday to Friday, 7pm on Saturday & Sunday. Orders made after cut off time will be processed the next day. A customer service representative will contact you to confirm your order before then.
3. To PRE-ORDER a specific date and time, a text box is provided upon check out. Kindly put all details a customer service representative will contact you to confirm your order before then.
4. Please note that donut cakes require a 2-day lead time.
We are partnered with Grab Express for our deliveries. Customers are to pay a fee based on location upon check out, so that delivery of their order is seamless from preparation to arrival of the food.
Please note that the presentation of the food may be compromised during delivery.
After completing the order, customers have 5 minutes to cancel the order. Orders that have not been canceled within the 5-minute time frame are considered final as kitchen begins preparing orders.
Should customers request to cancel their order within the 5-minute time frame, orders will be refunded within the day.
For credit cards: refunds will be credited after 24 hours of being issued or will not post as a charge
For debit cards: Refunds will be credited in approximately 3-7 business days after being issued, we suggest checking with your issuing bank for their own refund processes.
In the event that the customer orders an item that is out of stock through our website, we can issue a partial refund the day after the order is made, following our third-party payment gateway’s partial refund protocol.
Partial refunds for both credit card and debit cards will be processed in approximately 3-7 business days after being issued, we suggest checking with your issuing bank for their own refund processes.