Terms and Conditions

UPDATED GCQ STORE HOURS

Our DELIVERY hours are Monday-Saturday, 11am to 7:30pm.

Orders made AFTER 7:30pm will be processed the next day..

ORDERING THROUGH THE WEBSITE

Store hours are Monday- Sunday, 11am to 8pm.


1. All orders made within store hours will be processed immediately. Because of uncertain circumstances, expect delivery time to be 45-90 mins after ordering.

2. CUT OFF TIME FOR ORDERS is 7:30pm. Orders made after 7:30pm will be processed the next day. A customer service representative will contact you to confirm your order before then.

3. To PRE-ORDER a specific date and time, a text box is provided upon check out. Kindly put all details a customer service representative will contact you to confirm your order before then.

4. Please note that donut cakes require a 2-day lead time.


DELIVERY

We are partnered with Grab Express for our deliveries. Customers are to pay a fee based on location upon check out, so that delivery of their order is seamless from preparation to arrival of the food.

Please note that the presentation of the food may be compromised during delivery.


CANCELLING ORDERS

After completing the order, customers have 5 minutes to cancel the order. Orders that have not been canceled within the 5-minute time frame are considered final as kitchen begins preparing orders.


REFUNDING/VOIDING ORDERS

Should customers request to cancel their order within the 5-minute time frame, orders will be refunded within the day.

For credit cards: refunds will be credited after 24 hours of being issued or will not post as a charge

For debit cards: Refunds will be credited in approximately 3-7 business days after being issued, we suggest checking with your issuing bank for their own refund processes.


PARTIAL REFUNDS

In the event that the customer orders an item that is out of stock through our website, we can issue a partial refund the day after the order is made, following our third-party payment gateway’s partial refund protocol.

Partial refunds for both credit card and debit cards will be processed in approximately 3-7 business days after being issued, we suggest checking with your issuing bank for their own refund processes.